VIVIERS’s sizing is gender inclusive. Discover your ideal fit through our measurement guide.
VIVIERS is transparent and celebrates each hand involved in the making of each luxury garment, done so under ethical working circumstances. Our graments are limited in edition, individually hand-cut. focused on minimum wastage, great quality and made to last. Each tailor is credited with their name written into the finished garment.
Each VIVIERS garment has a lifetime warranty and is considered to be a season-less investment peace. Our garments are limited in edition, individually hand-cut, focussed on minimum wastage, great quality and made to last. We are happy to repair your garments should it ever need to be repaired. T's and C's apply.
At VIVIERS, we value our customers' satisfaction. Please review the following terms and conditions for returns and exchanges:
1) General
Customers wishing to return or exchange an item must notify VIVIERS Studio within 5 days of receiving their order. Please contact us via email at info@viviers.studio.
Items returned without prior notification will not be accepted.When requesting a return, kindly specify the reason for return, choosing from the following options:
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Incorrect Sizing
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Unfavorable Garment
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Quality or Production Flaw
2) Shipping
INCOTERMS: Ex Worx
Customers are responsible for the shipping and logistics of returned or exchanged items at their own risk.
DHL is the suggested and designated courier for returns and exchanges.
All shipping costs, including insurance, duties, and taxes, are the customer's responsibility, unless VIVIERS determines, reasonably, that the item has a quality or production flaw.
Please note that Shipping and duties are not covered by VIVIERS.
INCOTERMS, Ex Worx, specifically International Commercial Terms, apply.
These terms define the responsibilities and obligations of buyers and sellers in international transactions, specifying delivery points, transportation costs, and insurance.
3) Receipt of Return or Exchange Item
Returned or exchanged items must be in perfect condition, unworn, and with tags still attached. VIVIERS will conduct a thorough inspection upon receipt and notify customers of the items' condition. Upon confirmation, customers will be asked to provide banking details for the refund process, which will be initiated within 10 working days, after the item was received.
Refund time frames may vary depending on payment methods and processing times between payment providers.
4) Excluded Items
No refunds or exchanges are permitted for Made-to-Order/Custom orders, sale items, or gift cards.
5) Damage and Similar Issues
Customers are requested to inspect their orders upon receipt. In case of defects, damage, or receipt of the wrong item, please contact VIVIERS immediately. Provide a detailed description and send a photograph of the item to info@viviers.studio.
6) Exchanges
For a seamless exchange process, return the item, and upon acceptance, make a separate purchase for the desired item.
7) Return Policy Duration
VIVIERS enforces a 5-day return policy. Requests for return must be made within 10 days of receiving the item. To be eligible, the item must be in the same condition as received, unworn, with original VIVIERS tags, and in its original packaging. A receipt or proof of purchase is required.
To initiate a return, contact us at info@viviers.studio. Items sent without prior notification will not be accepted. Once we receive your returned goods in perfect condition, you can choose to exchange or receive a full refund within 10 days.
Damages and Issues
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, notify us immediately with photographic evidence at info@viviers.studio. Unfortunately, returns cannot be accepted for sale items or gift cards.
Refunds
Once we receive and inspect your return, we'll notify you of the approval. If approved, you'll be refunded through your original payment method within 10 days from VIVIERS. Keep in mind that processing times may vary.
Please allow up to 3 weeks for the return process, and you'll receive notifications at each stage. For any questions, reach out to us at info@viviers.studio.
How do I place an order?
To place an order, simply browse through our collection, select the items you love, choose your size, and click "Add to Cart." Follow the checkout process to provide shipping information and payment details.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express).
Is it safe to shop on your site?
Absolutely! Our website uses secure sockets layer (SSL) encryption to ensure that your personal information and payment details are protected during the checkout process.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on the respective courier's website.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 5 days of receiving it. Please check our Shipping and Returns page for more details.
Do you offer international shipping?
Yes, we do! We offer international shipping to many countries. During the checkout process, you can select your country, and the shipping cost will be calculated accordingly.
How can I contact customer support?
You can reach our customer support team by emailing info@viviers.studio.
Do you have a size guide?
Yes, we provide a size guide to help you choose the right size for your clothing items. You can find this information on each product page.
Size Chart
HOW TO MEASURE
1. Bust/Chest (For Tops):
Wrap the tape measure around the fullest part of your chest, just under your armpits.Make sure the tape is snug but not tight.
2. High Waist:
Find the narrowest part of your torso, typically above the belly button. Measure around this point for high-rise bottoms.
3. Belly Button:
Measure around your belly button for mid-rise bottoms.
4. High Hip:
Locate the top of your hip bones. Measure around this area, just below the natural waist.
5. Hip over Bum:
Measure around the widest part of your hips and buttocks. Ensure the tape measure is parallel to the ground.
6. Top Arm (For Sleeves):
Measure around the fullest part of your upper arm. Keep your arm relaxed.
7. Thigh (For Fitted Bottoms):
Measure around the fullest part of your thigh. Keep the tape parallel to the ground.
8. Neck:
Measure around the base of your neck, close to the shoulder.
