Terms and Conditions
Detailed description of goods and/or services
VIVIERS is a business in the FASHION industry that DESIGNS AND PRODUCES clothing with a focus on artisanal, sustainable garments, made in Limited Editions or Made-to-Order.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3-5 days and delivery confirmed by way of an electronic waybill received on email, with DHL as the courier service internationally and The Courier Guy for local delivery. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
Export restriction
The offering on this website is available to A. SUB SAHARAN AFRICA, B. MIDDLE EAST&EUROPE, C. CANADA/MEXICO&USA D. REST OF THE WORLD.
Return and Refunds policy
The provision of goods and services by VIVIERS is subject to availability. In cases of unavailability, VIVIERS will refund the client in full within 10 days. Cancellation of orders by the client will attract a 5 % administration fee.
In the case of damaged goods, the customer needs to inform VIVIERS immediately upon delivery, by sending a photo to info@viviers.studio. The photo will be reviewed, and where VIVIERS is responsible, the sale will be fully refunded within 10 days and the return shipping cost will be covered by VIVIERS.
VIVIERS offers a lifetime repair service of any garment at a small fee. The repair would be considered and discussed via email with the customer, to see what would be the best aesthetic solution for the damage. Shipping would be the responsibility of the customer.
Customer Privacy policy
VIVIERS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for VIVIERS STUDIO via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by VIVIERS STUDIO separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
VIVIERS STUDIO takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and VIVIERS STUDIO chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
VIVIERS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by VIVIERS STUDIO (sole trader) based in South Africa trading as VIVIERS STUDIO and with registration number 2019/166865/07 and DIRECTOR, L Viviers.
VIVIERS contact details
Company Physical Address: 133 Westcliff Drive, Parktown, Johannesburg, 2196.
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Email: info@viviers.studio
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Telephone: +27 72 606 4127
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Twyg Magazine Nicholas Couttes Artisanal Fashion Award (2024)
This award honours the late designer Nicholas Cout. This award recognises a designer who uses artisanal practices to make fashion thar foregrounds, celebrates the skills of the people who make the garments.
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TWYG Magazine Change Maker Award (2024)
This award recognises a designer whose career has embraced sustainable and circular design practices. The recipients collection(s) will have helped raise awareness for environmental and social issues. Demonstrating a commitment to slow consumer habits.
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Dossier Magazine Icon Feature (2023)
The ICONS dedication is motivated to showcase those outstanding South Africans who excel in their fields. With a readership of over 500 000, Dossier aims to expose South Africa's most talented to a broader audience with this recognition.
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Fashion Bridges - I Ponti della Moda (2023 - 2024)
The project aims to develop new partnerships between the Italian and South African fashion industries, with particular emphasis on the textile machinery, wool, mohair, cotton and leather sectors, and intends to promote young talent, through training, internationalization and exposure to the trends and creativity of the two countries.
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Twyg Innovative Design and Materials Awards Finalist (2022)
Innovative Design and Materials Award presented by POLO South Africa: Handed over by Valecia Beukes of POLO, this award recognises a designer who uses innovative techniques to reduce textile waste and the negative environmental impact of the industry.
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Nicholas Couttes Award Finalist (2022)
To celebrate his legacy, this award recognises a designer who uses artisanal craft techniques such as weaving, embroidery, botanical dyeing or another artisanal practice to make fashion that foregrounds, celebrates and values the skills of the people who make the garments.
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Twyg Sustainability Awards Finalist (2020 - 2021)
"VIVIERS hopes for its timeless, quality pieces to be treasured heirlooms. And so, creative director Lezanne Viviers pays special care and attention, and uses high quality fabrics that ensure the longevity of each piece. Through hand-cutting material and in-house production, VIVIERS limits waste." - TWYG Magazine
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Glamour's Most Glamorous - The Change Maker's Edition (2020)
The stage was set for a memorable evening dedicated to female empowerment and a celebration of style, fashion and Glamour.
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Mbokodo Awards - Rising Light Award (2020)
The award presented annually by Carol Bauwer Productions honors South African women who have made contributions to the arts and culture.
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Innovative Style Awards - Style Magazine (2020)
These awards commemorate and honour individuals across various industries who have not only makde and incredible mark on local soil, but who have become powerful vehicles for change globally.
